Carrier reserves the right to offer promotional cruise fares or other offers that may modify the cancellation policies set forth above. Lets just say you paid $2000 for your cruise and with the new itinerary there were many cancellations, can you get a refund and rebook the new low price? Cruisers who cancel without one of the above qualifications will be reimbursed based on the line's standard cancellation policy. It's also very possible you can get a much better cabin (better location, etc) for the same price you had been paying. Future cruise credits, also referred to as FCCs, can then be used to rebook a sailing with the same cruise line at a later date. We may receive compensation when you click on links to those products. Please review the terms, conditions and exclusions of the plan by visiting our Princess Vacation Protection page and clicking on your state-specific plan documentation. Some TA's have a service charge for re-pricing, cancelling, etc. Get a quote from them and you'll be helping the site and potentially beginning a greatrelationship with a new travel partner. There is no special negotiation tactic needed for this - just reach out and tell your travel professional that you noticed there is a better rate and you'd like to take advantage of it. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. font-family: "Lato","HelveticaNeue","Helvetica Neue",sans-serif; I have also upgraded from Concierge to Aqua without paying any more and keeping my cabin, perks and OBC. If the agency stiff refuses to carry out your instructions..your next step is to call the cruise line and try to get to a senior supervisor and tell them your problem. This happens frequently with special rate for Florida residents - the rate looks much lower, but doesn't include a beverage package, onboard credit, or other features that hold more value to me than a small price decrease. 19952023, The Independent Traveler, Inc. Can you cancel and rebook the same cruise?? I would call immediately and maybe take a screen shot of the new price to back up your request. Heres a peek. WebThrough NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their There MAY be issue for YOU to cancel. If TA did booking, possible only TA can cancel. Before our 1st cruise, I read these boards for about two week Is the question specific as to whether the re-booked cruise can be considered a 'new booking' for purposes of prices and other perks? Improve earnings, maximize rewards and track progress toward dream trips. This site does not include all credit card companies or all available credit card offers. In the past, I've personally had good luck with Disney Cruise Line refunding me back significant amounts of money because of price drops. Celebrity does not give me any information because I booked with a TA they only tell me call to your TA. We won't deal with an agency that does this. I just saw price on a Princess special running right now for new bookings with another online TA that is substantially cheaper. To get around this all you have to do is book a different cabin type. 6.1k. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. CC Help Jenn Read about the benefits of Princess Vacation Protection, Nonperformance of Cruise: Refund Policy and Instructions. But stop playing the game with the agency and take control! :), Congratulations! What else are you getting for that rate? Compare the cost in points or miles to cash, and see which option is best. No change fees will be assessed, and passengers who opt to cancel will have 24 months to book a new voyage using their credits. I think it would be best to wait until the final payment date approaches. If you have paid in full, the amount will be issued in the form of FCC. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. If you're looking to support CruiseHabit.com, check out the CruiseHabit.com shop for cruise accessories and shirts. Due to recent public health events that have halted cruise operations and heightened concerns about travel, Norwegian has voluntarily suspended operations. Cruise lines don't want to deal with this hassle, so they'll make it easy to work through updating the price, generally keeping in place other parts of your booking, maintaining the same reservation number, etc. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. Call as ask your TA. The amount of that charge varies depending on the location of the CruiseTour and/or its length. The worst they could say is no, but if you don't ask, then the answer is definitely no. if I decide to cancel and re-book all purchases will be automatically cancelled or do I need to cancel them before, I'm very happy my TA just called me I have bee upgraded from inside GTY to veranda GTY (maybe 2c) and $30 less, Our TA has always worked this sort of thing out for us. For bookings made outside of the United States Princess told my TA that they would have to cancel and re-book, and initially wanted to charge a 100 cancellation fee, which the TA managed to get waived. On previous cruises where I did use a TA, that's how it works. Once the final payment date of your cruise has passed (and you've made said payment) price drops can be a bit more tricky, but you still have a few options. As long as you're not in love with the cabin that you have booked<3book the new cabin, notify your TA by email to cancel. We are past full payment but more than 57 days out. Because there are none available, I am "stuck" with the Sip and Sale package or risk losing my stateroom. Celebrity used to not allow this, but I think that has changed. I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. Then if you want to transfer it again, you can before final payment. Refund requests must be received within six months of cancellation or the embarkation date (whichever is earlier). Cruisers should note that in order to cancel under Peace of Mind, all passengers in the reservation had to accept the FCC. 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, I'm 28 and spent $20,000 on cruising in the last year. Started June 21, 2021, By Passengers who do so will be issued a full refund in the form of a future cruise credit that can be used to book another sailing through December 2022. Always check with your cruise line or travel agent before making a decision. -ms-user-select: none; Gateway changes for air and name changes for cruise, air, land and other add-ons are considered cancellations. :confused: And while you are at it, find a new TA. -webkit-user-select: none; For bookings made outside of the United States and Canada, a different cancellation policy may apply. A good travel agent can provide a lot of value in many ways. Learn more. WebAny travel-related changes or cancellations must be made directly with us. Credits must be used toward a new booking within 24 months of issuance. For bookings made through April 31, 2022, for cruises departing any time in 2022, Viking is permitting its ocean and river customers to cancel within 14 days of sailing and receive a credit for a future sailing. CC Help Jenn The problem began when the owner died (this agency is in Arkansas and Sky is in the name) and her spouse and others took over the agency. To get around this all you have to do is book a different cabin type. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. So my message to the OP is that you have a problem with your cruise/travel agency. Rather than cancel, booked passengers on departures through May 31, 2022, can instead choose to change their sailing date at no cost if it's done at least 15 days prior to the embarkation date. I re-booked the cruise this afternoon and saved $1510. For bookings made directly with Princess Cruises, please visit the Customer Support and Information page. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. Outside of final payment, when a non-refundable deposit cancellation occurs,the full deposit amount will be held in penalty. Credit ranges are a variation of FICO Score 8, one of many types of credit scores lenders may use when considering your credit card application. Related: Does MSCs latest vessel really cater to Americans? Posted January 28. Refunds are not issued for unsailed days if a passenger chooses to leave a sailing that has already commenced. We have a booking where there have been 4 price drops since we booked in June. I have had better luck, slightly, with Melissa than the others. We have FCC so we should only loose $200. We didn't use a TA for this upcoming cruise, but when I noticed prices had dropped I call Celebrity and went from an obstructed balcony to Concierge Class for $40 (total, not per person). Breeze through security with CLEAR lanes available at 100+ airports, stadiums, and entertainment venues and get up to $189 back per calendar year on your membership when you use your Card. Find someone who is more responsive. I found the thread on Celebrity's board and Celebrity/RCCL is pulling reservations back when people have asked. You will be able to leave a comment after signing in, By Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. I take a screen shot and email it to my TA. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. It can be purchased at the time of booking or up until the final payment by visiting Cruise Personalizer. You have paid $1000 though, so what can that get you now? This means however they have to feel out the maximum pricethey can get for different staterooms, without setting the price so high that the ships sails with empty rooms. (Enrollment required for select benefits.). Passengers who booked by April 30, 2022, for sailings departing through May 31, 2022, are also covered if local regulations prohibit them from traveling or require them to quarantine. Your cruise is not covered under the temporary cancellation policy- or it is but you want a refund. It is a small agency but did large volume. Any additional payments made will be refunded. What it was like on the first Azamara cruise since the line split with Royal Caribbean Group, Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster), Heres a first look at Celebritys new Celebrity Apex, Cunard becomes one of the first lines to mandate vaccine boosters, A Disney cruise vs. a visit to Disney World during the pandemic, Curious about Holland Americas newest Rotterdam? If there is a cruise we know we want to take on a specific date, rest assured we're booking as soon as that decision is made - not waiting and hoping for a price drop. 75% of total price. I would call immediately and maybe take a screen shot of the new price to back up your request. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. If it's the same package, you should be able to keep it. How do I cancel? Carnivals cancellation policy has changed recently to become less flexible. Yes you can book with new price and have the previous one cancelled Sent from my iPhone using Forums -ms-transition: background-color 0.2s ease-out; padding: 8px 20px; Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Celebrity used to not allow this, but I think that has changed. Copyright Cruise Blog Media LLC 2023. Yes you can book with new price and have the previous one cancelled. We walked into TA and were amazed at the ignorance. Although our practice is to issue a future cruise credit automatically, you may insteadcontact us to request a refund. I am ready to cancel and rebook on Princess website myself! I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. will, in the end, receive a lower commission from Princess, and thus may eliminate some T.A. I did not want to miss out! The amount of refund (less than 100%) will depend on how far out you are from the sailing date. vertical-align: middle; The latest updates regarding refunds can be viewed on our Notices & Advisories page. 's have a small charge for changes. Find the right card for you. This is certainly the exception more than it is the rule, so don't expect a simple refund or any compensation at all like this, but as always, be nice, say please and thank you, and see what happens. My opinion, this will get the attention of your current agent. This post contains references to products from one or more of our advertisers. The price for our stateroom has dropped more than $1500.00. This offer does not apply to world cruises or world cruise segments. Change fees will apply to bookings for which the deposit is nonrefundable. Norwegian Cruise Line Cancellation Policy. To clarify, we are 76 days out from final payment due, 155 days out from sailing. It is a risk but we now typically take by booking inside the final payment window. I have had better luck, slightly, with Melissa than the others. Terms apply to the offers listed on this page. Princess Cruises Best way to cancel and rebook a different cruise? white-space: nowrap; $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. They will forfeit 75 percent of the flight cost if the cruise is canceled within the window of one to two months before sailing, and the full amount will be lost if canceled fewer than 30 days out. I have had my cruise fare reduced by my TA when the cruise fare dropped without having to cancel and rebook. This was the promotion when we booked. Please Read: COVID-related Discussion Best way to cancel and rebook a different cruise? I was just wondering cause it just doesn't seem right that the people with the original bookings have paid so much more. Now, it is a real problem. This entire situation is lousy.but its why we always talk about using only very reputable cruise agencies and performing your own due diligence.before using an agency. Very likely, as you are outside of final payment, and inside the USA. Some cruises have non-refundable deposits, so that might be the only snag. It Check here before booking an award fare. Heres a peek. :), Congratulations! Powered by Invision Community. All Rights Reserved. For all other bookings, please contact your travel advisor. Reach out on Facebook or Twitter, or let us know in the comments below! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. This issue of a price drop would have been taken care of by Lori, I wouldn't have even had to ask! Getting a previously booked "repriced" is a normal procedure. Powered by Invision Community, And while you are at it' date=' find a new TA. display: inline-block; Yes, we do this all the time. CruiseHabit.com was created by Billy Hirsch. Refunds for Delayed Sailings or Sailings Cancelled by Royal Caribbean. ^new credit card? The latest announcements regarding voyage cancellations and compensation details. Geo, I don't know. I just assumed they were new bookings but hadn't thought they are probably existing bookings that are having issues also. Can anyone confirm that? Cancellation notices are effective when received by the Operator. Your rating has been submitted, please tell us how we can make this answer more useful. By Given some lines current flexibility allowing cancellation as close as 48 hours to embarkation day even if youre tempted to cancel right now, it could be prudent to wait to see how the situation plays out. We'll have posts coming up soon on how to select a good agent, but price dropscenarios are actually one good measure of the kind of service an agent can provide to you. -moz-appearance: none; Although conditions on cruise ships are generally safer than on land, you might be wondering if theres a way to cancel or postpone your voyage due to COVID-19 concerns. We were supposed to visit two Bahamian ports and now we are only visiting one. Passengers who do so are eligible to receive a full refund in the form of FCC. You tell them, they call. This scenario isn't the most common, as it requires a significant price drop top make it worth the penalties - and some lines simply keep all of the money if you cancel, even a day after final payment - but it's something to keep in mind. Through NCL's Peace of Mind policy, passengers booked on sailings slated to depart through October 31, 2021, have the ability to cancel as close as 15 days prior to their sailing date. The actual times, however, will vary by sailing. For instance, cruise lines owned by Royal Caribbean Cruises Ltd. allow you to cancel any cruise until Aug. 1, and Norwegian Cruise Line allows you to cancel through Sept. 30. Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. WebIf we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement Keep in mind they will charge you card immediately for the new purchase, while the refund tends to take quite a bit longer. The best way to deal with that is to properly vett the agency before you book! Started June 21, 2021, By There are a couple of issues that you will have to deal with. 1. Yes, you can cancel and rebook. Your original cabin may not be returned to invento Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. The only issue is the T.A. One of the reason one engages the services of a TA. Discussed the strategy with my TA and the risk that my original stateroom might disappear in the short period of time between it being released to inventory and me re-booking it, but as this was going to be just a few minutes, I took the risk, especially as we were doing it in the morning before North America was awake. As a frequent cruiser, some of the things I see folks pack on cruise ships shockme. What is Norwegian Cruise Lines largest ship? You will be able to see the exact times that My Time Dining is offered each evening once you book your cruise. What is the time window for cancelling?While you can cancel your cruise at any time, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. I may find a TA that does not charge a cancel fee, but if their perks are not as good I am still net saving by using the TA that does charge. Any info would help. Check with your preferred cruise line to see if they're offering this flexibility. Making requests to dine the way you want is easy read more. Started August 27, 2021, By If you have not paid in full, any money you have paid will be refunded to the original form of payment. Cost includes $12.95 plus applicable local sales tax. Carnival has said the previous cancellation offers still stand, and guests can still cancel June 2021 itineraries without penalty. DH and I thought we couldn't cruise, found out we could, so we canceled, rebooked (under a promo) but upgraded the cabin (it was cheaper) and we received all the perks. If because of the price drop, an ocean view stateroom, for example, is now only $950, lines will generally move you into an ocean view without charging you any more - as you've already paid their asking price. Is that an included service or something they charge a fee for? You know that you can request that Princess take your booking backand then you can request whatever you like, in essence, acting as your own travel agent. border: 1px solid transparent; Should you choose to change your original ship and/or sail date, if you booked directly with us, please contact our Consumer Outreach team where a representative will assist in making the desired changes, while also applying the qualifying change fee(s) and collecting payment, if not already done so. If all the perks, if any are the same, then should be no problemo. When prices do drop, don't expect the cruise line to call you up and let you know. Why do Florida residents receive cruise discounts? Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. One of the potential negatives of dealing with a TA. If you're looking to book a Royal Caribbean cruise, there may be no better time than now. It is always recommended for passengers to purchase travel insurance for all legs of their trip, including hotels and airfare in addition to merely the cruise itself. Video: 12 Things You Need to Do on Day 1 of Your Cruise, 8 Unnecessary Things Guests Bring on Cruises. Some cruises have non-refundable deposits, so that might be the only snag. Need to consider all aspects. If you're booked with Norwegian, cancellation policy and refund information can be found below, including the windows in which you can cancel and how much of the overall cost you can expect to be returned to you. if I decide to cancel and re-book all purchases will be automatically cancelled or do I need to cancel them before, I'm very happy my TA just called me I have bee upgraded from inside GTY to veranda GTY (maybe 2c) and $30 less, Our TA has always worked this sort of thing out for us. Two price drops in the past week. line-height: 1.42; Cruise lines work hard to fill every ship to capacity, and these daysit seems they frequently do a fine job of that. Has anyone cancelled a booked cruise and rebooked the same cruise at a drastically lower price? transition: background-color 0.2s ease-out; Glad it worked out, but sorry to hear it was such a hassle! TA puts the cabin/suite on hold with the new prices. We have had our cabin re-priced when price decreases have occurred prior to final payment. Why am I not receiving a refund? So 3 rate fly by night cruise/travel agencies will try to string you along and hope you go away (which is what you should do with any future business). What success have they had in getting adjustments when prices have dropped? I had no problem in achieving this in the UK, on a cruise which is way out in the future, in order to get the benefit of a promotion without losing Credits must be used to book a voyage that departs on or before Sept. 30, 2022. Contact your local office or travel advisor for details. 19952023, The Independent Traveler, Inc. Can you cancel and rebook the same cruise?? Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. They've been making our trips better for over a decade! (Under normal circumstances, it must be done at least four months out.). Earn 5X Membership Rewards Points for flights booked directly with airlines or with American Express Travel up to $500,000 on these purchases per calendar year. Quote. LauraS Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions, Dorset UK / la cte atlantique de la France. There are a couple of issues that you will have to deal with. Yes! I booked a new cabin at a much lower price and then called TA and they cancelled the original booking! I did not want to miss out! Got our FCC 60 to 31 days. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. We are now refunding millions of dollars per week and are actively working through our back log. I noted that my Eclipse cruise 03-18-18 the price for our cabin dropped $600 since we booked it. LauraS Related: A look inside Regents most expensive cruise ship. Under that policy, cruisers will forfeit anywhere from 15% to 100% of the amount they've paid, based on when they cancel and how long their sailing is. font-weight: 700; If you book a cruise with MSC Cruises through May 31, 2022, and the voyage departs through March 31, 2023, you can change your booking up to 48 hours prior to your sailing date if you decide that you cant or dont want to embark. 1) Math - You were told there would be no math? You tell them, they call. Cruises that are cancelled prior to the sail date, and CruiseTours that are cancelled prior to the first day of the CruiseTour, may be subject to a cancellation charge. You will be able to leave a comment after signing in, By CC Help Jenn If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. All sorted by my TA (can't mention the TA on here, but think of a very vocal MP). The amount of the cancellation charge shall be determined as shown in the table below and shall vary depending on how far in advance of the sail date (or first day of the CruiseTour) the Operator receives notice of cancellation. Some cruises have non-refundable deposits, so that might be the only snag. Thank you for your patience in these extraordinary circumstances. Since that time, Norwegian Cruise Line has pushed back its restart date through July 31, 2021, with select ships' voyages canceled into November. A. They will receive 100% of the cruise fare paid in the form of FCC. Our points-obsessed staff uses a plethora of credit cards on a daily basis. Are you booked on an upcoming cruise but worried a case of COVID-19 could derail your plans?