Clipper isadministered by the Metropolitan Transportation Commission. 877.878.8883. Choose to stay logged in or to log out. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Yes, our San Juan Clipper fast ferry can accommodate standard manual wheelchairs and has a standard manual wheelchair accessible restroom onboard. No. Please note: Once you convert your plastic card to Clipper on your phone, you will no longer be able to use your plastic card for transit. Log in to your Cilpper account with the email address we have on file and provide an updated email address. You must apply for an RTC Clipper card in person at a participating transit agency. You can use them to load and reload cash value and passes and take advantage of any available transfers. This page includes how it works, mobile payments and Clipper mobile app. Comfort VIP Best of the best seats in Comfort Class! Proof of payment is required. Will the toll lanes reduce traffic jams? Check out our virtual tour of the Victoria Clipper V! Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Transit Agency Tips. Key Clipper information translated to Spanish. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Visit Us Get an adult, Youth or Senior Clipper card Clipper is a regional transit card that can be used on all transit in the Bay Area. Roadshow. View vessel seating chart for San Juan Clipper. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. Felonies may also prevent you from entering Canada. We work with a highly-vetted portfolio of outstanding hotel partners to offer you great deals on overnight stays. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. While paper tickets willno longer be available for purchase at stations except SFO, riders are stillable to use the paper tickets they already have to enter andexit through fare gates. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Please enter the ages for all children 18 and under. You can only purchase an HVD ticket online by setting up Autoload or through a transit benefit program. This might take a few seconds. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. For all other cards on your phone without HVD, value will be available immediately. Discounts; Where to Use; Locations . The exception is BART HVD, which will be available the following day. Your 31-day pass becomes active the first time you use it to pay a fare. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. Privacy Policy. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Clipper account access including checkingyour balance can be found on the Clipper website. Tag again or use another payment method. You can use cash value on all transit systems that accept Clipper. Clipper on your phone will not unlock a bikeshare. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Clipper cards are accepted on BART, Caltrain, Muni, Santa Clara Valley Transportation Authority, AC Transit and Golden Gate Transit & Ferry. Be sure to review the paper ticket fare chart at the station. What happens if my transit benefit order will exceed the $300 cash balance limit? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. What is the best way to tag on the new Clipper card readers? Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. Passengers will board the vessel after clearing through U.S. Customs and Border Protection Immigration processing. This page includes balance protection, online accounts, and card cancellation. There is a 50 cent surcharge per trip for Blue tickets. Use the same ticket when you exit. This is separate from confirmation of payment. opens in new window. Cash value and transit passes are not interchangeable. Log in to your account to add a Backup Payment method. Select Clipper card and follow the instructions to add a card and load value. Comfort Class Features priority boarding, a spacious private cabin area on the upper deck, leather seating as well as complimentary snacks and refreshments. When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. 4 yr. ago. Pay With See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. A: Your anger is warranted. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Includes travel to any of our destinations with activities or hotel stay or both. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. You will need to use this new email address the next time you log in to your Clipper account. Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Skip the side navigation menu and go to the main content. Get Morning Report and other email newsletters. But if you tag off, Clipper will return the difference of $6 to your card. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. If you ride BART but lack enough stored fareto exit the station, the fare gate will read UNDERPAID: GO TO ADDFARE. Addfare machines are located inside the paid area. However, you will need to register your card as part of the process, if you havent already done so. Learn more on our luggage policy. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Clipper says it does not take funds away, even if the card goes unused for years. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. This page includes how to tag, card issues, and visitor info. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. We do not accept cash, checks or debit cards requiring a PIN. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. Tagging on with a plastic Clipper card or mobile Clipper card: Your session is about to expire due to inactivity. Hotel Package: Non-refundable within 4 days of travel date. Once you set up Auto-Reload, we need to confirm your payment method is valid. Robbins parking lot locations are also available for overnight parking. My transit benefit program told me they sent you the money. This is separate from confirmation of payment. For iPhones, theantenna is in the top third of the phone. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. We strongly encourage customers to take advantage of the time to unplug from technology! Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. You can get BART HVD tickets only by setting up Auto-Reload or purchasing them through your transit benefit program. For a list of all locations and services, including where to apply for a Youth or Senior Clipper card, visit Sales and Service Locations. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. Caltrain. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. Clipper Customer Service 877.878.8883 TDD/TTY: 711 or 800.735.2929 Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.-4 p.m. You can use our automated phone service 24/7 to check balances and pass expiration dates. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. We also offer special discounts for children and military personnel. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. And, to get it back, its an hour on hold, and three to five business days.. To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. I add that if you use cash value on a Clipper card, you are limited to a maximum of $300 cash value on the Clipper card. Email: FanAssist@Clippers.com. We will send an email to confirm that you have updated information in your account. Many transit agencies offer some type of 31-day pass for your convenience. Our vessel also features one wheelchair accessible bathroom onboard. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. There's no need to open an app. The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Be sure to review the paper ticket fare chart at the station. Once you do that, it will show up in your account. Can I get reimbursed? RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. Learn more about Clipper on your phone. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. There are three seating classes on the Victoria Clipper ferry. Please submit all travel cancellation or change requests through our Contact Us page. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Cookie Notice If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. I've found putting the Clipper as close as possible to the outside of one side of my wallet and then being careful to always tap with that side down helps. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. U.S. Immigration . Why not? Center the card or device over the "Tag Here" graphic on the screen. Your card should arrive within 5 to 10 days. There are no discounts available at the BART vending machines. Otherwise, you will be logged out automatically. Yes. You can add value to your card or make other changes to your Clipper account by using our automated phone service or the Clipper website. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. To add value to your Clipper card, open your mobile wallet on your phone. 2020, Metropolitan Transportation Commission. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Select Clipper card and follow the instructions to add a card and load value. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Learn more about Clipper START and how to apply here. You can use Clipper cards on all Bay Area transit agencies. What is the difference between a limited-use ticket and a Clipper card? If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. How can I set up my card to automatically reload? City Coach. Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Thank you! At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. Huh? For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. Muni offers several ways to pay your fare. As others have said, it's RFID interference with other cards that's likely the problem. Registered cardholders can report lost, stolen or damaged cards and request replacements. Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. You can only order a BART high-value discount ticket by setting it up for automatic reloading, and again, Clipper will reload the ticket you order after the balance falls below $10. When I tag my card, what do the beeps and lights mean? Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. The RTC Clipper card is a photo identification card. The garage offers parking forONLY $10 per calendar day! Only registered Clipper cards are eligible for refunds. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Please visit theUS Homeland Security websitefor more information. The Go Pass is valid for the calendar year until Dec. 31 at midnight. For more information, visit Sales and Service Locations. Choose to stay logged in or to log out. Clipper is now available throughApple Pay and Google Pay. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code. You can set up automatic reloading when you initially order a card and load value online. The Google Privacy Policy and Terms of Service apply. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. You can also add value through the Clipper app. If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. In addition, we offer a full range of beverages options, including locally-distilled spirits. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! You can order a card and value online but note we can only mail cards to domestic addresses. Why not? Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. If the condition evaluates to false (.F. Within each class, there are upgrade sections as well. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Discounts; Where to Use; Follow. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. This page includes Using Clipper on specific agencies. Check out the r . To make a bicycle reservation in advance, please call our call center or reach out via email on our Contact Us form. Once you do that, it will show up in your account. #16 of 92 Boat Tours & Water Sports in Seattle. It currently shows I have the amount in the pending passes area but shows I have it in cash value. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please note that The Hub is permanently closed. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Your session is about to expire due to inactivity. YES! If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. We encouragevisitors to planahead and add Clipper to theirphone in advance of arriving to the stationinstead of having to wait in lines to buy a paper ticket or Clipper card at the station. We offer a variety of discounts as outlined here. There's no need to open an app. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Can I manage my Clipper account and pay my transit fares with my phone? My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. What happens if I tag on, but I change my mind? If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. What Clipper services are available during the COVID-19 outbreak? Make sure you always have a current email address on file. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. All rights reserved. Open the Clipper app and select the card you want to set up for Auto-Reload. I set up Auto-Reload, but its not showing up in my online account. You can use our automated phone service 24/7 to check balances and pass expiration dates. Yes. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you do not tag your card again until May 24, the new pass will be activated with a start date of May 24 and an expiration date 31 days from the start date. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. Credit card charges are processed immediately. All stations have Clipper vending machines, except SFO where only paper tickets are sold as of October 2022. It depends on how you buy your pass. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Skip the side navigation menu and go to the main content. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. A single beep and a green light means you paid for your ride. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. You have up to 6 months to spend down your balance, so you can load the funds. Can two people use the same card at the same time? After we collect payment, we will send you an email confirming this. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. What happened to my order? If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. See the. Ticket Central. Seniors age 65 and over get62.5% off with a Senior Clipper card. Phone. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Learn more about required travel documents. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. TDD/TTY: 711 or 800.735.2929. Select "Add money" and follow the steps to continue purchasing a card and adding value to it.